Stonebow House Residential Home

The providers infection control measures required further enhancing to ensure all areas of the home had been cleaned to good standard.

The provider had a consistent management team and governance systems were in place. Internal audits were completed but required further oversight to ensure they had identified where areas of improvement were needed.

The provider had systems and processes in place to protect people from the risk of abuse. Staff had received training and shared good knowledge of how to raise concerns. People and relatives told us they felt safe and would be listened to if they raised concerns. The provider had risk assessments in place to help reduce risk and keep people safe.

People were not always supported to have maximum choice and control of their lives. Further consideration of documentation was required in relation to people leaving the property.

People were supported by staff who knew them well. We observed staff were kind and caring in the approach. Staff had completed an induction process, followed by shadowing shifts and had their competencies assessed by senior staff or managers.

Effective systems were in place to gather feedback from people, relatives, staff and professionals which was used to drive improvements and positive outcomes.