Willow Bank House Residential Home
- Care home
- 63 beds
- No nursing
- Dementia care
- Registered since 2011
- Worcestershire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
125 of 156
rated care homes in Worcestershire are rated Good, like this one.
Willow Bank House Residential Home: inspection record
Rated Good in July 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Stonebow House Residential Home Requires improvement, 1.9 miles away
- G Heathlands Residential Care Home Good, 2.6 miles away
- RI Richmond Village Wood Norton Requires improvement, 3.8 miles away
- G The Mill House Care Home Good, 3.8 miles away
- G Bricklehampton Hall Good, 4.9 miles away
About the service
From the Care Quality Commission's inspection report published 21 July 2022. Quoted under the Open Government Licence.
Willow Bank House is a residential care home providing personal care for up to 63 people aged 65 and over and who maybe living with dementia. The service is split across two floors within one large adapted building. There was a small unit on each floor, one known as Angel Bec and the other Ray Bold. At the time of the inspection 59 people were living in the home.
What inspectors found
People told us they felt safe and were supported by the staff who worked in the home. Relatives felt their family member was safe and cared for in the right way. Staff recognised different types of abuse and how to report it. The registered manager understood their safeguarding responsibilities and how to protect people from abuse. Potential risks to people's health and wellbeing had been identified and were managed safely. People, and where appropriate, their relatives, had been involved with decisions in how to reduce risk associated with people's care. There were sufficient numbers of staff on duty to keep people safe and meet their needs. People's medicines were managed and stored in a safe way. Safe practice was carried out to reduce the risk of infection.
Read the rest of CQC's summary
People's care needs had been assessed and reviews took place with the person and, where appropriate, their relative. Staff had the training and support to be able to care for people in line with best practice. People were supported to have a healthy balanced diet and were given food they enjoyed. Staff worked with external healthcare professionals and followed their guidance and advice about how to support people following best practice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did support this practice.
People told us staff were kind and treated them well. Relatives felt the staff cared for their family member in a caring and supportive way. Staff treated people as individuals and respected the choices they made. Staff treated people with care and respect and maintained their dignity.
People's care was delivered in a timely way, with any changes in care being communicated clearly to the staff team. We received mixed views in how people were supported to maintain their hobbies and interest. The activities co-ordinator worked with people and their relatives to learn more about people's likes and dislikes to develop individualised activities. Where people chose to join the activities, they enjoyed these. People had access to information about how to raise a complaint. People's end of life care needs were met in line with their preferences in a respectful and dignified way.
All people, relatives and staff felt the service was well run. The registered manager was visible within the home and listened to people's and staff's views about the way the service was run. The registered manager had put checks into place to monitor the quality of the service provision. The provider had additional checks in place to ensure the service provision was of a good standard.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Carole Hall
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 21 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Buckland Care LimitedBrand: Buckland
- Ownership type
- Organisation
- Companies House number
- 04497582 (opens Companies House)
Buckland Care Limited runs 7 services in England, 1 of them in the West Midlands. 6 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Buckland Care Limited
- G Brunswick House Nursing Home Good. Care home with nursing, Gloucestershire, South West
- G Hartwell Lodge Residential Home Good. Care home with nursing, Hampshire, South East
- G Inglefield Nursing & Residential Home Good. Care home with nursing, Isle of Wight, South East
- G Kingland House Residential Home Good. Care home, Bournemouth, Christchurch and Poole, South West
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Willow Bank House Residential Home provide nursing care?
- No. The Care Quality Commission lists Willow Bank House Residential Home as a care home without nursing.
- How many beds does Willow Bank House Residential Home have?
- The Care Quality Commission's register lists 63 beds at Willow Bank House Residential Home.
- When was Willow Bank House Residential Home last inspected?
- The Care Quality Commission's latest rating for Willow Bank House Residential Home was published on 21 July 2022.
- Who runs Willow Bank House Residential Home?
- Willow Bank House Residential Home is run by Buckland Care Limited. It runs 7 services in England, 1 of them in the West Midlands.
- What is Willow Bank House Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 July 2022.
Contact
- Phone
- 01386 556844
- Address
- Willow Bank House, Tilesford Park, Throckmorton, Pershore, WR10 2LA Map (opens Google Maps)
Compare nearby
- RI Stonebow House Residential Home Requires improvement, 1.9 miles away
- G Heathlands Residential Care Home Good, 2.6 miles away
- RI Richmond Village Wood Norton Requires improvement, 3.8 miles away
- G The Mill House Care Home Good, 3.8 miles away
- G Bricklehampton Hall Good, 4.9 miles away