Richmond Village Wood Norton
- Care home
- 60 beds
- Nursing care
- Dementia care
- Registered since 2019
- Evesham, Worcestershire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
24 of 156
rated care homes in Worcestershire are rated Requires improvement, like this one.
Richmond Village Wood Norton: inspection record
Rated Requires improvement in April 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Cedar Lodge Care Home (Good, 2.4 miles away) and Lime Street (Outstanding, 2.6 miles away).
Nearest care homes:
- RI Greenhill Park Residential Care Home Requires improvement, 1.8 miles away
- G Cedar Lodge Care Home Good, 2.4 miles away
- O Lime Street Outstanding, 2.6 miles away
- G HF Trust - 1 & 2 Clementi Court Houses Good, 2.7 miles away
- G Gloucester House Good, 2.7 miles away
What inspectors found
From the Care Quality Commission's inspection report published 14 April 2023. Quoted under the Open Government Licence.
The governance systems were not effective in identifying and addressing the issues we found at this inspection in relation to safety and failing to inform CQC of notifiable events.
Read the rest of CQC's summary
Relatives shared mixed views about the leadership of the home. Some felt communication was poor and improvements were needed. Others felt they were kept informed about their family members health and wellbeing.
People's medicines were managed safely, staff had received training and their competencies assessed.
People told us they were treated kindly by staff and their privacy was respected. Risks to people had been assessed and recorded so staff knew how to keep them safe.
People and their relatives were regularly given the opportunity to provide feedback about the service through the completion of surveys and meetings.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask when you visit
- Safe was rated Requires improvement on 14 April 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 14 April 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Aimee Celik
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 14 April 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Richmond Villages Operations LimitedBrand: BUPA Group
- Ownership type
- Organisation
- Companies House number
- 04779288 (opens Companies House)
Richmond Villages Operations Limited runs 19 services in England, 4 of them in the West Midlands. 15 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Richmond Villages Operations Limited
- O Richmond Village Nantwich DCA Outstanding. Home care, Cheshire East, North West
- O Richmond Village Northampton Outstanding. Care home with nursing, West Northamptonshire, East Midlands
- G Richmond Village Aston On Trent Care Home Good. Care home with nursing, Derbyshire, East Midlands
- G Richmond Village Aston on Trent DCA Good. Home care, Derbyshire, East Midlands
See all 19 services run by Richmond Villages Operations Limited
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Richmond Village Wood Norton provide nursing care?
- Yes. The Care Quality Commission lists Richmond Village Wood Norton as a care home with nursing.
- How many beds does Richmond Village Wood Norton have?
- The Care Quality Commission's register lists 60 beds at Richmond Village Wood Norton.
- When was Richmond Village Wood Norton last inspected?
- The Care Quality Commission's latest rating for Richmond Village Wood Norton was published on 14 April 2023.
- Who runs Richmond Village Wood Norton?
- Richmond Village Wood Norton is run by Richmond Villages Operations Limited. It runs 19 services in England, 4 of them in the West Midlands.
- What is Richmond Village Wood Norton's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 14 April 2023.
Contact
- Phone
- 01386 879399
- Address
- Evesham Road, Wood Norton, Evesham, WR11 4TY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Cedar Lodge Care Home (Good, 2.4 miles away) and Lime Street (Outstanding, 2.6 miles away).
Nearest care homes:
- RI Greenhill Park Residential Care Home Requires improvement, 1.8 miles away
- G Cedar Lodge Care Home Good, 2.4 miles away
- O Lime Street Outstanding, 2.6 miles away
- G HF Trust - 1 & 2 Clementi Court Houses Good, 2.7 miles away
- G Gloucester House Good, 2.7 miles away