HF Trust - 1 & 2 Clementi Court Houses

People received care and support in a safe, clean, well equipped, well-furnished and well-maintained environment that met their sensory and physical needs. People were able to personalise their rooms. Staff enabled people to access specialist health and social care support in the community. Staff supported people with their medicines in a way which achieved the best possible health outcome.

Right Care: People received kind and compassionate care. Staff understood and responded to people's individual needs. Staff had training on how to recognise and report abuse and they knew how to apply it. Relatives, the registered manager and provider were working together to ensure there continued to be enough appropriately skilled staff to meet people's needs and keep them safe.

People's risk assessments, care, treatment and support plans reflected their range of needs and this promoted their wellbeing and safety.

Right Culture: People's well-being needs were met because of the ethos, values, attitudes and behaviours of the management and staff. People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. Staff placed people's wishes, needs and rights at the heart of

everything they did.

Staff evaluated the quality of support provided to people, focusing on the person, consulting their families and other professionals as appropriate. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.