Cavendish Park

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in planning their care. Staff training was monitored to ensure staff training was up to date. Staff were supported with guidance from senior staff on how best to support people.

People liked the staff supporting them. Staff understood the importance of supporting individuals to maintain their dignity, independence and understood how to promote their human rights.

People's care was updated and reviewed regularly. People were supported to maintain relationships important to them and staff understood how best to communicate with them. The registered provider had a complaints process in place to review and act upon any complaints they received. People were I involved in planning their end of life care where appropriate.

A number of changes had occurred in the management team of the home. At the time of the inspection there was no permanent manager in post and a clinical lead had just joined the home. A new manager had been appointed and was due to join the organisation on 01 February 2021. The home was operating at below fifty percent of maximum registered occupancy, with the registered provider focusing on residential care until they had a stable nursing team in place. We could not yet be assured that systems in the home could be sustained.

Staff enjoyed working at the home and felt it was a good place to work. The registered provider was working with the local authority and Clinical Commissioning Group to develop the home.