The Lombrand Limited

Staff were skilled, experienced, and had the training to support people effectively.

People were supported safely with food and drink, and to see health and social care professionals if this support was necessary.

The environment was suitable to people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care which met their support needs and their preferences. People were encouraged and supported to do things that they enjoyed.

The registered manager and staff team promoted a positive culture at the home. The registered manager completed audits to monitor the quality of the service and put actions in place to continually improve the service. People, and the staff team were regularly asked to give their feedback about the service.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.