Lucy Lodge

Staff were well trained and received suitable support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's diverse needs were assessed and respected.

Staff were kind and caring and promoted positive relationships with people. Staff understood their roles clearly and knew what was expected of them. The service had a warm, friendly and welcoming atmosphere with people enjoying the way staff provided them with care and support. Relatives spoke positively about the service.

People told us they were able to spend time in a way they chose to. Staff understood the importance of supporting people to be socially included and prevented them from social isolation. People were encouraged to express their feelings and were supported with bereavement.

The registered manager promoted the visions and values of the service by embedding an open and honest culture. The service was focused on people's wellbeing and having a sense of purpose. Staff felt supported in their role and had formed good working relationships. Quality assurance systems in place, monitored the service effectively and drove improvements.