Riverside Care Complex
- Care home
- 65 beds
- No nursing
- Dementia care
- Registered since 2011
- York, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Requires improvement to Good.
23 months
since the latest rating was published.
25 of 32
rated care homes in York are rated Good, like this one.
Riverside Care Complex: inspection record
Rated Good in November 2024, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Stamford Bridge Beaumont Good, 3 miles away
- RI Grimston Court Requires improvement, 3.1 miles away
- RI Provence House Requires improvement, 3.6 miles away
- G Somerset House Nursing Home Good, 3.9 miles away
- G Meadowbeck Good, 4.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 13 November 2024 (assessment visit 7 October 2024). Quoted under the Open Government Licence.
Date of Assessment:15 to 17 October 2024. The service is a residential care home providing support to older people and people living with dementia. Staff were aware of their safeguarding responsibilities. Risks were well managed. There was a culture of openness when looking for lessons that could be learned from accidents or incidents. The home was clean and well maintained. There were sufficient staff deployed to meet people's needs. Staff were recruited safely and had effective training, support and supervision. Staff managed medicines well.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People’s needs were assessed and regularly reviewed. People and those important to them were involved in decisions about their care. The provider was in the process of improving records of assessments relating to the Mental Capacity Act 2005 and best interest decisions. People’s nutritional needs were met and people had access to a range of health care professionals.
Staff treated people with kindness, compassion and respected their privacy and dignity. They spoke fondly of people who lived at the home. Staff ensured people’s care and support met individual needs and preferences. Staff told us they enjoyed working at the home.
Care records were person centred and identified what was important to and for the person. Staff knew people really well. There was a system in place for responding to concerns or complaints. People’s individual communication methods were identified and respected. People’s end of life wishes were reflected in care records.
The home was well run and managed. There was a range of quality monitoring and auditing in place. The provider and manager had a clear commitment to providing person centred care, valuing people who lived at the home and the staff team. They had good oversight and looked for opportunities to continually improve the home and service provided. Staff were able to raise concerns and told us managers were approachable and supportive.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last ratings inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last ratings inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Jacqueline Leckenby
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 10 September 2020. Latest assessment published 13 November 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sure Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 04984447 (opens Companies House)
Getting help from City of York Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of York Council
- Ask for a care needs assessment
- Phone: 01904 555111, Monday to Friday, 8.30am to 5pm (not bank holidays)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Riverside Care Complex provide nursing care?
- No. The Care Quality Commission lists Riverside Care Complex as a care home without nursing.
- How many beds does Riverside Care Complex have?
- The Care Quality Commission's register lists 65 beds at Riverside Care Complex.
- When was Riverside Care Complex last inspected?
- The Care Quality Commission's latest rating for Riverside Care Complex was published on 13 November 2024.
- Who runs Riverside Care Complex?
- Riverside Care Complex is run by Sure Healthcare Limited.
- What is Riverside Care Complex's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 November 2024.
Contact
- Phone
- 01759 388223
- Address
- Riverside Care Complex, Hull Road, Kexby, York, YO41 5LD Map (opens Google Maps)
Compare nearby
- G Stamford Bridge Beaumont Good, 3 miles away
- RI Grimston Court Requires improvement, 3.1 miles away
- RI Provence House Requires improvement, 3.6 miles away
- G Somerset House Nursing Home Good, 3.9 miles away
- G Meadowbeck Good, 4.7 miles away