Carleen Nursing and Residential Care Home

People's experience of using this service: • People were happy with the care they received from the staff at Carleen Nursing and Residential Care Home. • People told us they received safe care. People were supported by suitably trained staff. • People received support to take their medicines safely and as prescribed. • Risks to people's well-being and environmental safety were recorded and updated when the circumstances changed. • People's rights to make their own decisions were respected. Staff supported people to make choices in line with legislation. • People were supported to access health and social care professionals if needed. • People's dietary needs were assessed and where required, people were supported with their meals. • People were supported to participate in a range of activities of their choice. • People were supported to be as independent as possible. • Care plans were detailed and person centred. People were involved in deciding how they wished to be supported and in reviewing their care plans when needed. • Staff were kind, patient and responsive to people's needs. People were treated with dignity and staff respected their privacy. • People knew how to complain and were confident that if they raised concerns, the management would act promptly to address these. • People and staff were fully engaged in the running of the service. • The management team had effective quality assurance systems in place. • The service worked well with other partners, organisations and commissioners.

The service met the characteristics of Good in all areas. More information is in the full report.