Ellerslie House

People were protected from abuse and avoidable harm. Staff had a good understanding of safeguarding and were confident to raise concerns if required. If care had not gone to plan this was reviewed and any lessons learnt, shared with staff. Risks associated with people’s health conditions and support needs were assessed monitored and mitigated effectively. People mostly received their medications as prescribed, when errors had been made, these had been identified, investigated and lessons learnt shared with the team. Infection prevention and control was safely managed, and people lived in a clean home. Staff were recruited safely and there were enough skilled staff to meet people’s needs.

People’s support and care achieved good outcomes and promoted a good quality of life. This was based on good practice guidance. People’s needs were assessed, and support and care were delivered in line with current standards to achieve effective outcomes. People’s rights for seeking their consent and respecting their choices were upheld. Staff worked well together and with professionals external to the service for the benefit of people.

The provider had effective governance systems in place that had already identified the short falls we found during this assessment. There was a service development plan in place and actions were assigned to staff, were being monitored by the manager, reviewed by the operations manager and completed in a timely manner. Staff had clear roles and responsibilities and had a clear understanding of these. People and staff shared positive feedback about the manager and the operations manager. Staff told us they felt able to speak up if they had any concerns.