Lilibet House

At the time of the assessment, the service was supporting 1 person. However, as the person was not onsite during our first day, we completed a subsequent out of hours visit. Out-of-hours visits help identify risks, check that people are safe and understand the quality of life people experience outside of standard hours. They also show whether staff are doing the right things when supervision is lower.

Lilibet House was registered in August 2022. This is the services first assessment.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Right Support:

People were encouraged to lead their lives in their chosen way and supported to access meaningful activities, including work and education, and develop their skills. Staff involved people and families in decisions and planning any changes to their care.

Independence was encouraged and supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were kept mostly safe. Staff understood and managed risk while supporting people to take part in activities in their local community, develop and maintain relationships, and try new things. However, some environmental risks had not been considered in enough detail. There were enough staff with the right skills, qualifications, and experience. The registered manager made sure staff received training and regular supervision to maintain high-quality care. Staff managed medicines well.

Right Care:

People were treated with kindness and compassion and received dignified care that respected their privacy and human rights. Care and support were person-centred. Individualised care and support plans were in place that enabled staff to provide person centred, outcome focussed, and safe care for each person. People’s preferred communication styles were known, clearly documented in their support plan, and respected.

Right Culture:

The ethos, values, attitudes and behaviours of leaders and care staff ensured people supported by the Lilibet House team led confident, inclusive, and empowered lives. Staff and managers had shared values which were based on supporting people to live an ordinary life as any other citizen with the same rights and opportunities.