Coloma Court Care Home

The provider had appropriate arrangements for visiting to help prevent the spread of Covid 19. All visitors were required to complete a Covid 19 risk assessment when they arranged a visit. Visitors were screened for symptoms of acute respiratory infection before being allowed to enter the home. They were supported to wear a face covering when visiting, and wash hands before and after mask use.

The provider had appropriate arrangements to test people and staff for Covid 19 and was following government guidance on testing. There was a designated team of four staff that carried all testing on people using the service and staff. This ensured that people and staff were tested for Covid 19 in a consistent way.

The provider ensured that staff received appropriate training and support to manage Covid 19. All staff had received training on Covid 19, infection control and the use of PPE. They received guidance on supporting people with dementia to understand Covid 19. Staff were cohorted to work on the same floors including domestic and housekeeping and dining room assistants. Staff wellbeing was supported when they became unwell and when they returned to work.

The provider ensured that people using the service could maintain links with family members and friends. People were supported to have visits from their relatives and friends in designated areas where social distancing was observed. Visits were staggered and restricted to 30 minutes and these areas were cleaned between visits. The home offered relatives a self-contained bedroom to stay in when their loved ones were receiving end of life care and support.

Further information is in the detailed findings below.

The five questions we ask about services and what we found