Ashlodge

People were safe at Ashlodge and protected from avoidable harm, abuse, neglect and discrimination. There was a positive safety culture in the home and people were encouraged to be as independent as possible where safe to do so. Those who lacked capacity were supported in the least restrictive way and in their best interests. People, their relatives and staff all felt comfortable to raise any concerns they may have and were confident action would be taken to address these. Some improvements were needed to recruitment and general documentation, however, the registered manager was receptive to this feedback, started making immediate changes and there was no evidence of a negative impact on people. People were supported by suitably trained staff and there were enough skilled staff to ensure people’s safety.

People were treated with kindness, empathy and compassion. Their privacy and dignity were always respected. It was clear that staff knew people well and worked closely alongside them to ensure their needs and wishes were met. People were given choice and control over their day-to-day activities and were supported to be as independent as possible. People and their relatives were involved in the planning of their care and felt confident in raising any concerns they may have. The care provided was person-centred and delivered in a kind and caring manner.

People received care that was personalised to them. Their needs had been fully assessed prior to moving to Ashlodge to ensure that staff were able to support them in a safe and responsive manner. People were involved in the planning of their care, as were their relatives or representatives were appropriate. People had choice and control over how their care was delivered. People were given the opportunity to feedback their views to the registered manager, to allow activities to be shaped around their wishes and preferences. Staff treated people as individuals and respected their needs and wishes.