Bay House Care Ltd

People received safe care and support by staff trained to recognise signs of abuse or risk and understood what to do to support people safely. One person said, "I feel safe here, the staff are very kind." Another said, "I'm safe and well looked after." Staff had care plans and risk assessments that meant peoples' safety and well-being were protected.

People were supported to take positive risks, to ensure they had as much choice and control of their lives as possible. We observed medicines being given safely to people by appropriately trained staff, who had been assessed as competent. The home was well maintained and comfortable. There were enough suitably trained and experienced staff to meet people's needs. Safe recruitment practices had been followed before staff started working at the service.

The premises were clean, comfortable, and well maintained. The provider ensured that when things went wrong, accidents were recorded, and lessons were learned.

The home had an effective management team which provided good leadership for staff and communicated effectively with people, relatives, and professionals. Staff were positive about their roles and felt valued for the work they did.

The views of people who lived at the home, their relatives and staff were encouraged and acted upon by the management team. People and their relatives felt able to raise any concerns they had and were confident these would receive an appropriate response.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic. The manager was aware of the principles of RSRCRC. At the time of the

inspection people living with learning disabilities and/or autism required nursing care.