Blossom House

We found the following examples of good practice.

The premises were well-ventilated, clean and hygienic. Cleaning checklists were in use and cleanliness was monitored. Staff frequently cleaned high touch surfaces to reduce the risk of spreading any infections.

Visitors were welcomed to the service, the positive impact to people's well-being was recognised. Visits were facilitated in line with government guidance.

All visitors were informed of the requirement to provide a negative Lateral Flow Test (LFT) result and to show evidence that they had received the appropriate vaccinations. Visitors were required to wear Protective Personal Equipment (PPE) in accordance with the provider's COVID-19 policies and procedures.

The provider had assessed the impact of potential 'winter pressures' and acted accordingly. Regular COVID19, outbreak and other related audits were carried out to help identify any areas of concern. Action plans were in place and reviewed.

Staff had plentiful access to PPE and wore this appropriately. Staff had undertaken in-house training in relation to infection prevention and control and the management team routinely assessed their competency.

Staff had worked as a team to help promote people's wellbeing throughout the pandemic providing support to people to use video calls, telephones. We observed positive interactions between staff and people.

Infection control policy had been updated as guidance changed throughout the pandemic.

The five questions we ask about services and what we found