Sea Breeze

The service was exceptional at treating people with kindness, empathy and compassion. People were supported by managers and staff who demonstrated a strong culture of compassionate, person-centred care based on people’s individual needs. Care and support were highly personalised, and staff demonstrated exceptional knowledge of people’s individual needs, communication styles and preferences. We observed warm, compassionate and engaging interactions, and people appeared relaxed, happy and emotionally secure. Staff consistently involved people in decisions and respected their choices, adapting their approach to ensure meaningful engagement. Feedback from relatives and professionals was overwhelmingly positive about the caring and inclusive culture.

People received safe, effective and person-centred care from a consistent and well-trained staff team. People felt safe and comfortable in their home. Staff understood risks and managed these well, supporting people to live fulfilling lives while maintaining safety. There were sufficient staff to meet people’s needs, and recruitment and training processes ensured staff were skilled and supported. The environment was clean, well maintained and adapted to meet people’s needs, including sensory spaces that enhanced people’s wellbeing.

Leaders were visible, approachable and promoted a strong person-centred culture. The registered manager and management team promoted an extremely positive and inclusive culture where person-centred care was at the heart of their ethos. The managers and staff supported positive risk-taking and continuity of support which was under pinned by comprehensive care documents which included detailed communication plans and hospital passports. Governance systems were effective in monitoring quality and driving improvement. The registered manager demonstrated a clear vision and values, embedding RSRCRC principles into improvement plans. Lessons were learned from incidents and shared with staff to improve practice. The service demonstrated a positive, open culture where people, staff and relatives were valued and involved, and where high-quality, compassionate care was consistently delivered.