Camberley Cottage

People were cared for by a committed team of managers and staff who had the skills and knowledge to support them effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support The model of care and setting maximised people's choice, control and independence. People were encouraged to develop their skills and independence. Staff had a good understanding of people's individual needs and provided support that enabled them to lead happy and fulfilling lives.

Right Care Care was person-centred and promoted people's dignity, privacy and human rights. People received individualised care that was responsive to their changing needs. Staff were knowledgeable about people's emotional needs and understood the link between their anxiety and behaviours and were skilled at managing these.

Right culture Ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives. The culture of the service was open and transparent with staff and managers working together and with other professionals to deliver a service which placed people at the heart.