Upalong Residential Home

We found the following examples of good practice.

People were well supported by staff to have telephone contact with their family and friends. In person visits were facilitated in a manner which minimised the risk of infection spread, including window visits.

Plans were in place to isolate people with COVID-19 to minimise transmission. The service had good supplies of personal protective equipment (PPE) that was readily available throughout the service.

There was a meet and greet protocol in place where visitors were asked screening questions, had their temperature taken and washed their hands before entering the home. PPE was also provided where visitors entered the home.

Staff had received training on how to keep people safe during the COVID-19 pandemic and staff and people who lived in the home were regularly tested for COVID-19. The building was clean and free from clutter.

People's wellbeing was supported through activities, such as themed crafts. Activities were provided on a one to one basis or in small groups based on what people who were living in the home wanted to do each day.

The five questions we ask about services and what we found