Cherrydale

There were enough staff available to keep people safe and meet their needs. Staff were attentive and people did not have to wait for care when they needed it.

Staff were recruited safely had access to training appropriate for their roles. Staff understood their responsibility to recognise and report abuse, and knew how to do this.

People felt comfortable raising concerns and were confident these would be acted on. There were systems in place to ensure learning was taken from incidents.

The home was clean and adequately maintained. Medicines were managed safely.

Plans had been put in place to ensure referrals were made promptly to professionals when necessary and that staff followed professional guidance about people’s care. Staff told us the need to improve these areas of their practice had been reiterated to them as part of the learning taken from incidents.

Staff told us the registered manager was approachable and supportive. They said they were treated fairly and did not experience discrimination. Staff knew how to raise any concerns they had, and there were procedures in place to enable staff to speak up. Staff were able to contribute to the development of the service and could make suggestions for improvements at team meetings.

Key aspects of the service were audited regularly and action taken to address any shortfalls identified. Some of the information on people’s care plans was out of date. The registered manager had identified this and begun to update people’s care plans.