Collingwood Grange Care Home

We found the following examples of good practice.

A clear visitors process was in place which enabled people to see their loved ones safely. Visits were booked in advance and health screening was completed prior to visitors entering the building. People were able to receive their visitors in their room or in a designated visiting pod. In addition, people were supported to use video calls to maintain contact with family and friends. People's well-being had been closely monitored whilst visiting was restricted. This included the dementia specialist for the organisation reviewing people's care plans to ensure individual activities provided were person centred.

The home was clean and hygienic throughout. High touch areas were labelled as hot spots to remind people and staff to take additional precautions. Cleaning routines had been enhanced in response to the pandemic and detailed records were kept to ensure these high standards were maintained. The layout of the building had been used effectively to enable people to socially distance. Staff worked in specific areas to minimise the risk of cross infection.

People and staff undertook COVID-19 testing in line with government guidance. A specific area had been designated for testing and allocated staff members coordinated the process. There was a good stock of personal protective equipment (PPE) which was accessible throughout the service. Staff had received training on how to use and dispose of PPE safely.

Staff told us they felt valued and supported by the management team. The provider had ensured staff had access to up to date guidance and that individual risk assessments were completed. Staff support systems had been made available such as counselling, well-being services and a COVID-19 welfare fund.

The five questions we ask about services and what we found