Heathland Court Care Home

What inspectors found

From the Care Quality Commission's assessment published 11 June 2024 (assessment visit 9 May 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People and those important to them were supported to understand safeguarding and how to raise concerns when they did not feel safe. People were protected from the risk of harm and abuse. Staff understood their duty to protect people from abuse and knew how and when to report any concerns they had to their line managers and/or senior staff. When concerns had been raised, managers reported these promptly to the relevant external agencies and worked proactively with them, to make sure timely action was taken to safeguard people from further risk.

   People were supported to understand and manage risk. Managers and staff routinely assessed and reviewed risks people might face.

   There were enough staff to support people with their care and support needs. Managers reviewed staffing levels regularly to make sure there were enough suitably skilled and experienced staff deployed throughout the care home at all times.

   There were enough appropriately trained staff in place to support and keep people safe. Staff were supported through regular individual and group meetings and actively encouraged to continuously learn and improve their working practices.

   Managers ensured through thorough pre-employment recruitment checks were undertaken on all staff to make sure only those that were deemed suitable and fit, would be employed to support people at the service.

   The provider ensured medicines systems were well-organised, and people received their prescribed medicines safely.

2. Caring

   GGood Good

   People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People were supported to understand their rights and how the service would make sure these were respected.

3. Responsive

   GGood Good

   People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. People were supported to understand their equality and human rights and how staff and managers would respect these. Managers made sure staff were given appropriate training and supported to treat people equally and fairly and reduce the risk of them of being excluded from receiving care and support they were entitled to. Managers used people’s feedback to improve care to reduce any barriers people might experience due to their protected characteristics.

4. Well-led

   GGood Good

   At this inspection we found the service had improved. They were rated requires improvement at their last inspection for the key question, 'Is the service well-led?' This key question is now rated good because the service has demonstrated they are consistently well-led by a competent managers, which now includes a registered manager and two clinical lead nurses, who work well as a team.

   The providers oversight and scrutiny systems were effectively operated. This meant the safety and quality of the service people received was continually monitored, assessed and improved.

   People's concerns and complaints were well-managed. The provider recognised the importance of learning lessons when things went wrong. They were continuously improving the service to ensure they maintained quality, safe care for people who lived in the care home.