Nairn House Care Home

There had been an unstable management structure with several managers overseeing the home. We found that whilst there was an activities coordinator and activities timetable in place, there was a lack of interaction or stimulation for people who remained in their rooms. Audits had not identified the concerns found during the inspection.

Staff had received training on safeguarding and understood how to report any concerns. People received their medicines safely and on time. There was good oversight of medicines management. The home recognised how important visitors were to people's wellbeing. There were no restrictions on visiting and we observed relatives and friends visiting throughout the inspection. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff recruitment was safe and all relevant background checks were completed before they started work. There were some difficulties around staffing and the home had multiple vacancies. At the time of the inspection the home was using agency staff to cover this. Following the inspection, we were told five new nurses and some care staff had been recruited.

Staff told us they felt supported in their role and were able to discuss any concerns with the manager. There were regular staff meetings. There were various mechanisms for people, relatives and healthcare professionals to give feedback.

The provider was responsive to feedback given at the time of the inspection and quickly responded to any issues raised. The home also worked closely with the local authority to help improve the quality of care.