Elsyng House Care Home

Staff understood the principles of safeguarding and knew how to report any concerns. People's risks were robustly assessed, and clear guidance given to staff on how to effectively keep people safe. Staff were recruited safely, and all relevant background checks completed before they started working at the home. Infection control was well managed, and staff had received training in infection control. During the inspection we found high levels of cleanliness throughout the home. There were no restrictions on visiting and we observed people having visitors throughout the inspection.

Staff were supported through regular supervision and appraisal. There were enough staff to ensure people's care and support needs were met. People received a choice of food and there was a dedicated hospitality team who promoted choice. Staff were aware if any special dietary needs and this was provided. People were supported to attend routine medical appointments and were referred to healthcare professionals quickly if they became unwell or staff noticed a change in their usual presentation. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were consistently praised by relatives and staff for their attentive and caring attitude. People felt respected and well-treated. People were treated as partners in their care and were fully involved in planning their care.

The home provided a range of activities for people to take part in both inside and outside the home. There was a designated activities coordinator who met with people to plan what they wanted to do. Activities were meaningful and helped people live fuller lives. There was a complaints system in place, people and relatives knew how to complain and were confident any concerns would be dealt with.

There was good governance of the home, and the registered manager promoted an open culture which provided good outcomes for people. There were numerous systems in place to gain people and relatives' feedback. We saw multiple examples of where feedback had been used to improve the quality of care. There were auditing systems in place to monitor and improve the quality of care. Staff were positive about the support they received from manager to help them in their role.