Woodbury Manor

People were fully supported to have visitors and maintain relationships that were important to them. During the COVID pandemic, the home had adapted a spare bedroom into a cosy visiting pod with separate entrances / exits for visitors and people. At the time of the inspection visitors were making appointments to see people and were advised on appropriate PPE. Where necessary, this was provided. There was enough space in the home to allow for social distancing and people also received visitors in their rooms. There were no restrictions on visiting and the registered manager told us the appointments system worked well to ensure people were kept safe. There had been regular communication with relatives via newsletters and calls to keep them updated on government guidance around visiting.

Where the home had experienced COVID outbreaks, there were systems in place to ensure people were able to be cared for in a safe environment. There were some spare bedrooms that had been converted into a specific area for people with COVID. When there was an outbreak, staff did not work across areas to prevent cross infection. There was a separate room for staff to put on and take off PPE.

Where healthcare professionals visited, they were also screened for symptoms of COVID-19 and their most recent COVID-19 test results checked in line with government guidance.

Staff were part of the routine COVID-19 testing programme. We observed staff using appropriate PPE in line with government guidance.

Staff had received training around infection control, COVID-19 and using PPE correctly. The registered manger and organisation had supported staff through the pandemic, ensuring changes in guidance were effectively communicated using daily handovers and staff meetings.

There were safe systems in place to assess and admit new referrals. Appropriate checks and COVID tests were completed prior to a person moving in and new referrals completed a short isolation period in their rooms before mixing with other people. During this period, people were fully supported by staff.

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