Bridgewood House

Bridgewood House is a residential care home providing personal and nursing care to people aged 65 and over, some of whom may be living with dementia. The home is registered to provide care to 70 people. At the time of the inspection there were 59 people using the service.

The home is a modern purpose-built building covering three floors. There are six units, two on each floor, named after local parks and the home refers to each unit as a 'park'. One park provided nursing care and the other five parks provided personal care with no nursing. We have referred to the units as 'parks' throughout this report.

We found there had been significant improvements in the governance and quality of care following the last inspection. The service was more homely and welcoming. We saw warm and friendly interactions between staff and people. People we spoke with were positive about the care and support they received at Bridgewood House. People told us staff were caring and always on-hand to help them. Relatives told us they felt there had been improvements and they were happy with the care their family members received. One relative said staff were, "Worth their weight in gold."

People's risks were clearly documented and managed and staff had appropriate guidance to keep people safe. Staff had received safeguarding training and were aware of their responsibilities around recognising and reporting concerns of abuse. People received their medicines safely and on time. Staff were recruited safely, and all relevant background checks were completed. There was a more regular staff team in place since the last inspection. Whilst the home continued to use agency staff, these were regular, so people received a continuity of care. There were robust procedures in place to manage the COVID-19 pandemic. The standard of infection control was regularly monitored, and staff had access to appropriate Personal Protective Equipment (PPE).