Albany Park Nursing Home

We have made a recommendation around visiting procedures.

People had clear risk assessments which provided staff with information on how to minimise risks. Staff knew how to effectively work with people to keep them safe. People received their medicines safely and on time. There were clear systems in place to manage medicines. Staff received training and competency check around administration of medicines. There were enough staff on duty to ensure people's care and support needs were met. People told us they felt safe at Albany Park Nursing Home. Staff had received training in safeguarding and understood how to report any concerns.

Staff were well trained, and we saw records of regular staff training. People were fully involved in choosing what they wanted to eat. People were complimentary of the chef and the quality of food that was provided. People were supported to maintain their health and well-being through routine and specialist healthcare appointments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they felt safe and staff were kind and friendly and treated them well. People were encouraged to be part of planning their care. People were treated with dignity and respect. Cultural and religious beliefs were supported. Staff encouraged people's independence and helped them do things for themselves around daily activities.

There was an activities coordinator in post, and we saw numerous activities on offer. People were fully involved in planning activities during weekly meetings. People had detailed and person-centred care plans which clearly documented people's care and support needs.

People had good outcomes of their care based on the person-centred care people received. People and relatives' feedback was valued and used to improve the service. Staff were positive about working at the home and felt supported. Staff worked in partnership with other healthcare agencies to improve and maintain people's quality of life.