Laverstoke Gardens

Right Support The home enabled people to exercise their own personal choices and remain independent in the aspects of their lives they were able to. People were well cared for by staff that valued them and respected their privacy and dignity.

Right Care People received care that respected their privacy and dignity. Staff responded to individual need in a compassionate way.

Right Culture The home was well managed and staff were well supported to demonstrate the ethos of the organisation and support people to feel empowered in their day-to-day lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were safely recruited. Safeguarding, incidents or accidents were appropriately identified, reported and investigated. People received their medicines in line with their needs. Risk assessments were clear in defining potential areas of need and the steps staff needed to take to mitigate risks occurring.

Staff were well trained in meeting people's needs. People were supported to eat and drink, and their healthcare needs were addressed in a timely manner. The home was well maintained and hygienic throughout. People were enabled to personalise their own rooms.

Staff treated people with dignity and respect, and they felt well cared for. People were supported to communicate their preferences and these were accommodated in their daily care planning and their opportunities to engage in activities.

The registered manager was well thought of and ran the service well. People, relatives and staff felt they were listened to and well supported. The provider ensured regular quality assurance checks provided oversight of the running of the service.