St Raphael's
Care home, Hounslow, 21 beds
Good
Rated on
Rating from the Care Quality Commission.
St Raphael's: inspection record
Rated Good in October 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2016. Rated Requires improvement in 2016, then Good in 2017, then Requires improvement in 2019 and 2021, then Good in October 2022.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 22 Good care homes in Hounslow, out of 28 with a rating.
- Larger than 6 in 10 care homes in Hounslow.
About the service
From the Care Quality Commission's inspection report published 29 October 2022. Quoted under the Open Government Licence.
St Raphael's is a care home for up to 21 adults with learning disabilities. At the time of the inspection, 19 people were living at the service. The service is divided into three interconnected buildings, St Raphael's and Fatima House which offer accommodation in single bedrooms and Taylor House which is used as an activity centre.
The service is managed by The Frances Taylor Foundation, a not for profit Catholic organisation, offering accommodation and care for people with learning disabilities and older people in care homes and supported living services across the United Kingdom.
What inspectors found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support The size of the care home was large, but this did not compromise the quality of care or safety for people. There was a sense of community, which people using the service, their relatives and staff described. Shared communal areas were popular and people enjoyed spending time together.
Read the full summary
The staff supported people to have the maximum possible choice, control and independence and they had control over their own lives. Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported by staff to pursue their interests. The provider gave people care and support in a safe, clean, well equipped, well-furnished and well- maintained environment that met their sensory and physical needs. Staff enabled people to access specialist health and social care support in the community.
Right Care The service was part of a Catholic order and people had opportunities to celebrate their faith and religion. The provider's ethos included the aim to treat all faiths equally, and they ensured information about people's other faiths and religions was clear, understood by staff and their needs were met.
Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff protected and
respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. Staff assessed the risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.
Right culture People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 6-8 The Butts, Brentford, TW8 8BQ |
|---|---|
| Phone | 020 8560 3745 |
| Website | www.ftf.org.uk |
| Registered manager | Pamela Hirsch |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 10 inspection reports, latest 29 October 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | The Frances Taylor Foundation |
|---|---|
| Ownership type | Organisation |
| Charity number | 227931 |
The Frances Taylor Foundation runs 3 services in London. 3 are rated Good or Outstanding.
Other services run by The Frances Taylor Foundation
- G Laverstoke Gardens Care home, WandsworthGood
- G St Mary's Home Care home, WandsworthGood
Nearest alternatives
- G Maryville Care Home Care home with nursing, less than 0.1 miles awayGood
- G Cecil Court Care home, 1 mile awayGood
- – Charlotte House Care home with nursing, 1 mile awayNot yet rated
- G Atfield House Care home with nursing, 1.4 miles awayGood
- G 46 The Grove Care home, 1.5 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does St Raphael's provide nursing care?
- No. The Care Quality Commission lists St Raphael's as a care home without nursing.
- How many beds does St Raphael's have?
- The Care Quality Commission's register lists 21 beds at St Raphael's.
- When was St Raphael's last inspected?
- The Care Quality Commission's latest rating for St Raphael's was published on 29 October 2022.
- Who runs St Raphael's?
- St Raphael's is run by The Frances Taylor Foundation. It runs 3 services in London.
- What is St Raphael's's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 October 2022.