Charlotte House
Care home with nursing, Hounslow, 60 beds
Not yet rated under the new provider, who registered with the CQC on 21 October 2024.
Rated Good in November 2023 under the previous provider, Care UK Community Partnerships Ltd.
Charlotte House: inspection record
Not yet rated under the current provider. The squares show ratings given under earlier providers.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2015. Rated Inadequate in 2015, then Requires improvement in 2016, then Good in 2016, 2018 and November 2023. These ratings were given under earlier providers.
The latest rating was published about 3 years ago. The provider changed in 2024; earlier ratings were given under the previous provider.
How it compares locally
- Larger than 8 in 10 care homes in Hounslow.
Questions to ask when you visit
- Safe was rated Requires improvement on 25 November 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Ask what the new provider has changed since taking over.
- Ask how nursing cover works at night and at weekends.
Contact and registration details
| Address | Snowy Fielder Waye, Isleworth, TW7 6AE |
|---|---|
| Phone | 020 8758 0080 |
| Registered manager | Elisabeta Surligeanu |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Care UK Care Services LimitedBrand: Care UK |
|---|---|
| Ownership type | Organisation |
| Companies House number | 02571516 (opens Companies House) |
| Previous provider |
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Care UK Care Services Limited runs 30 services in London. 5 are rated Good or Outstanding and 25 have no rating yet.
Other services run by Care UK Care Services Limited
- G Bourne House Nursing Home Care home with nursing, Kingston upon ThamesGood
- G Forrester Court Care home with nursing, WestminsterGood
- G Franklin House Care home with nursing, HillingdonGood
- G Tennyson Grange Care home with nursing, SuttonGood
- G Woodland Hall Care home with nursing, HarrowGood
- – Acacia Care Centre Care home with nursing, CroydonNot yet rated
Nearest alternatives
- G Atfield House Care home with nursing, 0.5 miles awayGood
- G 46 The Grove Care home, 0.9 miles awayGood
- G 48 The Grove Care home, 0.9 miles awayGood
- O No 36 Care home, 0.9 miles awayOutstanding
- G Maryville Care Home Care home with nursing, 1 mile awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Charlotte House provide nursing care?
- Yes. The Care Quality Commission lists Charlotte House as a care home with nursing.
- How many beds does Charlotte House have?
- The Care Quality Commission's register lists 60 beds at Charlotte House.
- When was Charlotte House last inspected?
- The Care Quality Commission's latest rating for Charlotte House was published on 25 November 2023.
- Who runs Charlotte House?
- Charlotte House is run by Care UK Care Services Limited. It runs 30 services in London.
- What is Charlotte House's CQC rating?
- Not yet rated under the new provider, who registered with the CQC on 21 October 2024.