Ardenlea Grove Care Home

We found the following examples of good practice.

● On arrival visitors were screened for symptoms of COVID-19. Their temperatures were recorded, and they were required to complete a lateral flow test. The checks helped to ensure visits took place safely in line with current guidance. ● A vising pod partitioned by a clear glass screen was in use. This meant people and their visitors were able to spend time together in a safe environment. An extra staff member was on duty to coordinate visits and clean the pod between use. ● Computer tablets had been purchased to support people keep in touch with others who were important to them via video calls. One person wore headphones during their video calls to aid communication. ● 'Hot spot' stickers had been placed on areas that were frequently touched within the home including light switches and door plates. The stickers reminded people to frequently wash their hands after contact to reduce the transmission of infection. ● Social activities were provided seven days a week and had been adapted during the pandemic. For example, some people enjoyed going to the pub so a mobile 'mini bar' had been created. ● Engagement champions cascaded information and updates from the senior leadership team to keep staff up to date with any changes. A confidential helpline and a bereavement counselling service was available for staff to seek advice and support during the pandemic.

The five questions we ask about services and what we found