Erskine Hall Care Home

The home was split across 2 floors. Each person had their own ensuite bathroom and there were additional communal bathrooms and toilets should people wish to use them. There were shared facilities on each floor including a cinema room, hair salon, activities room, lounges, dining rooms, gardens and laundry facilities.

People told us they were supported well with their medicines. Any discrepancies or errors were quickly identified by the senior staff team and action taken to address them and ensure people's well-being.

People were supported to look at ways of reducing risks to their health and wellbeing and these were regularly reviewed. People were supported to access all relevant health and social care professionals when required, to meet their needs.

People and their relatives were involved in regular reviews of their care. Relatives could access care records remotely to stay updated on the daily life of their family member. People told us staff encouraged them to make choices and do what they could for themselves to maintain their independence as much as possible. People's care was planned to meet their individual likes and dislikes where their diverse range of preferences were respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the food was good and they could ask for alternative options and request extra snacks and meals or drinks day or night. They told us there was plenty to do for those who wished to be involved in events in the service. Alternatively, there were other less busy areas for people who chose to spend time quietly relaxing.

People and relatives told us relatives and friends could visit them unrestricted and were always made to feel welcome. They told us the service was well-run with an approachable registered manager and staff team. People and relatives told us they could always make suggestions or raise a concern and have confidence

they would be listened to and their views acted upon.

Professionals gave positive feedback about the management of the service, the care of the staff team and the successful partnership working. The registered manager ensured a variety of quality assurance tools drove a culture of continuous learning and improvement.