Deer Lodge

The environment was clean and fit for purpose, people lived in an appropriate physical space with both private and communal spaces for them to spend time in. We received positive feedback about the quality of food in the home and staff supported people that needed extra assistance with eating and drinking. There were alternate choices available to people. The provider worked and shared information with healthcare professionals which helped to ensure people's healthcare needs were being regularly monitored and reviewed.

The service was caring. There was a friendly, homely feel to the service. Staff understood people's needs and supported them in a way that was respectful and dignified. People were encouraged to maintain their independence and were able to maintain relationships that were important to them.

There was a digital care planning system in place and care plans clearly identified people's support needs and the help they needed. People told us they were happy with the activities provision on offer. People and their relatives told us they knew who to speak with if they were not happy about the service.

Relatives and staff told us there was an open culture in the service and the manager was approachable. There were systems in place to monitor the quality of service and the provider had plans in place to introduce more meaningful engagement with people and their relatives.