31 King Edwards Grove
Care home, Richmond upon Thames, 8 beds
Good
Rated on
Rating from the Care Quality Commission.
31 King Edwards Grove: inspection record
Rated Good in August 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016, 2019 and August 2022.
It has been rated Good at every inspection since 2016. The latest rating was published about 4 years ago.
How it compares locally
- One of 34 Good care homes in Richmond upon Thames, out of 37 with a rating.
- About the middle for size in Richmond upon Thames.
About the service
From the Care Quality Commission's inspection report published 31 August 2022. Quoted under the Open Government Licence.
31 King Edwards Grove is a residential care home providing personal care to six people at the time of the inspection. The service can support up to eight people; however not everyone living at the home received personal care.
What inspectors found
Right Support: People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so. The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted. People received supported from staff to make their own decisions about medicines wherever possible. Staff received support in the form of continual supervision, appraisal and recognition of good practice. People were referred to health care professionals to support their wellbeing and help them to live healthy lives
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the full summary
Right Care: Staff assessed people's sensory needs and did their best to meet them. People received support to eat and drink enough to maintain a balanced diet. People received kind and compassionate care from staff who used positive, respectful language which people understood and responded well to. Staff supported people to express their views using their preferred method of communication. People had the opportunity to try new experiences, develop new skills and gain independence.
Right Culture: Staff provided people with personalised, proactive and co-ordinated support in line with their communication plans, sensory assessment and support plans. The registered manager worked hard to instil a culture of care in which staff truly valued and promoted people's individuality, protected their rights and enabled them to develop and flourish. Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 31 King Edwards Grove, Teddington, TW11 9LY |
|---|---|
| Neighbourhood | Teddington, Richmond upon Thames |
| Phone | 020 8977 2916 |
| Registered manager | Cara Hoyland |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 6 inspection reports, latest 31 August 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Consensus Support Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04081379 (opens Companies House) |
Consensus Support Services Limited runs 9 services in London. 9 are rated Good or Outstanding.
Other services run by Consensus Support Services Limited
- G 46 The Grove Care home, HounslowGood
- G 48 The Grove Care home, HounslowGood
- G 82 Bear Road Care home, HounslowGood
- G 89 Hampton Road East Care home, HounslowGood
- G 89a Hampton Road East Care home, HounslowGood
- G Brighton Road Care home, CroydonGood
See all 9 services run by Consensus Support Services Limited
Nearest alternatives
- G Deer Lodge Care home, 0.4 miles awayGood
- G Walsingham Support - Langdon Park Care home, 0.4 miles awayGood
- – Deer Park View Care Centre Care home with nursing, 0.4 miles awayNot yet rated
- G FitzRoy - Teddington Care home, 0.5 miles awayGood
- G Walsingham Support - Cedars Road Care home, 0.6 miles awayGood
Getting help from London Borough of Richmond upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Richmond upon Thames
- Ask for a care needs assessment
- Phone: 020 8891 7971, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Richmond upon Thames
Checked on the council's website, November 2026.
Common questions
- Does 31 King Edwards Grove provide nursing care?
- No. The Care Quality Commission lists 31 King Edwards Grove as a care home without nursing.
- How many beds does 31 King Edwards Grove have?
- The Care Quality Commission's register lists 8 beds at 31 King Edwards Grove.
- When was 31 King Edwards Grove last inspected?
- The Care Quality Commission's latest rating for 31 King Edwards Grove was published on 31 August 2022.
- Who runs 31 King Edwards Grove?
- 31 King Edwards Grove is run by Consensus Support Services Limited. It runs 9 services in London.
- What is 31 King Edwards Grove's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 August 2022.