Abbeycroft

• What life is like for people using this service:

People enjoyed living at Abbeycroft and felt safe and at ease around staff who understood their needs and how to keep them safe. Staff knew how to recognise and report abuse. • Staff recognised the risks to people's health, safety and well-being and how to support them. • People had access to support from sufficient staff when needed. • Staff recruitment processes included a check of their background to review staff suitability to work at the home. • People received support with the medicines. Regular checks were undertaken to ensure people received the correct support by staff who were competent to help them. • The home was clean and staff were working on further supporting people with their personal care. • The registered manager ensured people's care was based on best practice standards and staff had the correct training to meet people's needs. • Guidance on people's needs was also shared through supervision and staff meetings. • People were offered choices at mealtimes and encouraged to decide what menu options they would like. • People were supported to attend healthcare appointments and advice from healthcare professionals was incorporated into people's care. • People were treated with dignity and respect and their independence was promoted. • People and their families were involved in planning their care with support from staff. • Staff supported people to enjoy a range of activities which reflected people's individual interests. • People and their families understood how to complain if they wanted to. Systems were in place to take any learning from any complaints made. • Staff enjoyed working at the home and received advice and guidance from the registered manager. • Staff worked together with the registered manager and families to ensure people's care was continually monitored, reviewed and reflected changing needs. • The registered manager with stakeholders such as the specialist charities to seek advice and guidance and incorporate learning into people's care.

•We found the service met the characteristics of a "Good" rating in all areas; For more details, please see the full report which is on the CQC website at www.cqc.org.uk