Edgeview Nursing Home

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support People received their medicine as prescribed and were supported by sufficient staff to meet their needs. Staff had access to suitable training and most staff were up to date with their required learning. Some staff needed to update their safeguarding training but were knowledgeable when we spoke to them about the safeguarding process and how to report concerns.

People had access to health professionals and advocacy services.

Right Care People's care plans contained person-centred information to enable staff to provide appropriate support. Risks within the service were managed with the exception of some concerns with items not being stored safely and water temperatures not being recorded.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, we found reviews of people's restrictions were required to ensure they remained valid.

Right Culture The service had processes in place to review compliance with the regulations. We found some areas required improvement and actions needed to be shared with the team. We did find lessons were learnt when things went wrong, and the provider responded to any points identified. People found the registered manager approachable. People, relatives and professionals were encouraged to give feedback on care.