Fairmont Residential Limited

Staff understood the needs of people and treated them with dignity and kindness to ensure their individual preferences were met. Staff were aware of what actions they would need to take if they had any concerns about peoples' safety.

People's individual needs were assessed, and comprehensive care plans and risk assessments were in place to help staff support people safely. Medicines were stored and administered safely with extensive auditing taking place to ensure peoples got their medicines on time and as prescribed.

We received consistently positive feedback from relatives and professionals about the care and support that people received. We were told that the registered manager was very approachable, and staff told us they were supported well and encouraged to share ideas to achieve the best outcomes for the people they supported.

Health professionals involved with the service spoke highly of the care and support provided. Positive risk taking was encouraged to provide people with as rewarding life as possible. Staff demonstrated a high level of understanding of the people they supported.

The registered manager was keen to continually improve and develop the service and ensured this through an extensive series of audits and regular monitoring of the quality of support delivered. A positive culture was promoted within the service whereby staff felt empowered to speak up and contribute to peoples' plans of care.

The management team maintained good links with the local communities including regular contact with local healthcare professionals such as GP practices, epilepsy and positive behaviour support teams.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or

autistic people.

Based on our review of safe and well-led the service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were supported to make choices, take risks and were supported with dignity and in the least restrictive way possible.