Norwood House
- Care home
- 71 beds
- No nursing
- Dementia care
- Registered since 2010
- Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
9 ratings
Its last inspection improved it from Requires improvement to Good.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
109 of 156
rated care homes in Suffolk are rated Good, like this one.
Norwood House: inspection record
Rated Good in May 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- I Leiston Old Abbey Residential Home Inadequate, 3.1 miles away
- G Chantry House Residential and Nursing Home Good, 3.5 miles away
- G Pear Tree Lodge Residential Home Good, 4.4 miles away
- G Aldringham Court Good, 4.8 miles away
- G Highfield House Care Home Good, 5.9 miles away
About the service
From the Care Quality Commission's inspection report published 18 May 2023. Quoted under the Open Government Licence.
Norwood House is a residential care home providing accommodation and personal care up to 71 people aged 65 and over in one adapted building. Norwood House provides care to older people living with dementia and at the time of the inspection there were 32 people using the service. The service was situated in a rural area of Middleton Moor on the periphery of the village of Saxmundham in Suffolk.
What inspectors found
People and staff told us that the service had improved since our previous inspection. A system of audits by both the registered manager and provider had been implemented. These had resulted in improvements in the quality of service provided. These now needed to be used to demonstrate sustained improvement in the quality of the service provided.
Read the rest of CQC's summary
Feedback from people and relatives was actively sought and acted upon.
People felt safe living at Norwood House and where risks to people had been identified there was guidance in place for staff. Staff were able to tell us how they kept people safe and had a good knowledge of how to identify and report any potential safeguarding concerns.
Relatives were satisfied with the number of staff available to support their family member. Some staff raised concerns regarding the pressures on them during their shift. Staff told us that they now received effective training for their role.
An electronic care planning system had been implemented. Care records were up to date, and person centred. The registered manager was working with staff to make further improvement to the records.
People were usually supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service this practice. Staff had a good knowledge of the Mental Capacity Act but we were not assured that this was always put into practice.
Improvements had been made to the environment and there were plans to further improve some areas.
Questions to ask when you visit
- Well-led was rated Requires improvement on 18 May 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Laura Banks
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)13 inspection reports, latest 18 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- County Care Homes Limited
- Ownership type
- Organisation
- Companies House number
- 04683188 (opens Companies House)
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Norwood House provide nursing care?
- No. The Care Quality Commission lists Norwood House as a care home without nursing.
- How many beds does Norwood House have?
- The Care Quality Commission's register lists 71 beds at Norwood House.
- When was Norwood House last inspected?
- The Care Quality Commission's latest rating for Norwood House was published on 18 May 2023.
- Who runs Norwood House?
- Norwood House is run by County Care Homes Limited.
- What is Norwood House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 May 2023.
Contact
- Phone
- 01728 668600
- Address
- Littlemoor Road, Middleton Moor, Saxmundham, IP17 3JZ Map (opens Google Maps)
Compare nearby
- I Leiston Old Abbey Residential Home Inadequate, 3.1 miles away
- G Chantry House Residential and Nursing Home Good, 3.5 miles away
- G Pear Tree Lodge Residential Home Good, 4.4 miles away
- G Aldringham Court Good, 4.8 miles away
- G Highfield House Care Home Good, 5.9 miles away