Chantry House Residential and Nursing Home

The culture in the home was task led and not always person centred. Emphasis was placed on meeting people's medical needs and associated risks and at times there were missed opportunities for meaningful engagement.

We were encouraged by the actions the provider was taking to address this but these had not been fully implemented. Therefore, we were unable to assess there effectiveness. We have made a recommendation that the provider considers current guidance and best practice to ensure care records are detailed, accurate and person centred.

People told us they felt safe and we observed they were at ease in the company of the staff that cared for them. Visitors could freely visit the service and were welcomed.

People were protected from the risk of potential harm; safeguarding policies and processes were in place and staff had received appropriate training.

Staff were recruited safely. There was mixed feedback about staffing levels and the use of agency staff. On the day of our visit there were sufficient staff to meet people's needs. However, we have made a recommendation about staffing arrangement in the home.

Risks to people were regularly assessed with measures in place to mitigate them. This included timely referrals to healthcare services.

Staff were kind, caring and treated people well. They supported people in a discreet and dignified way which maintained people's privacy and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice

The home was clean and hygienic with good infection control procedures carried out. Staff wore appropriate personal protective equipment (PPE). Safe management of medicines was in place.

There was clear leadership in the home. Governance systems supported the provider and management team to identify shortfalls in the home and address them. Processes were in place to learn lessons when things had gone wrong with actions taken to reduce future incidents happening.