Oakwood House Residential and Nursing Home

Since our previous inspection in October 2019 care plans had been rewritten and contained sufficient information for staff to provide effective care and support. We fed back to the registered manager areas for further development including more detailed moving and handling plans specifically for those exhibiting distressed behaviour. The registered manager had already identified some of the concerns raised and was taking action.

People received enough to eat and drink. Where required support was requested from appropriate health care professionals. However, we found that the meal time experience could be improved to ensure people received their choice of food and enjoyed the mealtime experience.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service worked well with other healthcare professionals and was working on developing these relationships further.

We received positive feedback from relatives regarding the way care and support was provided to people. We observed mainly caring and respectful interactions between people and staff.

People were supported, as far as possible during the COVID pandemic, to access the local community and engage in meaningful activities. They were supported to maintain contact with family and friends by video calls. Visits from family were taking place in the service garden.

Since our previous inspection new audits and quality assurance measures have been put in place. These

had resulted in significant improvements to the quality of the service provided. These now need to become embedded to ensure improvements continue and is sustained.