Wickham House

Care provided is in one adapted building which has four units, two on the ground floor and two on the first floor.

People were provided with a service which was effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received support to maintain good health and were provided with balanced diet to meet their needs. Staff were provided with training and support to meet the needs of the people using the service.

People received a service which was caring and respected their rights. Staff treated people with compassion and kindness. People's rights to privacy, dignity and independence were being respected. People's views about the service they received were listened to and acted on.

People received a responsive service. People's needs and preferences and how they were to be met were documented to guide staff in how to support people to meet their diverse needs. People's end of life decisions and wishes were sought and recorded. People had the opportunity to participate in activities to reduce the risk of boredom. There was a complaints procedure in place and people's concerns were addressed.

People were provided with a service which was well-led. The registered manager understood their roles and responsibilities in monitoring the service. There was a programme of audits in place to assist the management team to identify and address shortfalls. As a result, the service continuously improved.