Cavell Manor

People told us they felt safe living at the home. Staff were aware of their responsibilities to report any concerns about people's care and safety. Care plans and risk assessments were reviewed and prompt referrals to appropriate agencies were made where required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff on duty at the time of the inspection visit. Safe recruitment checks had been completed prior to the appointment of new staff. Staff were well supported through an induction, ongoing training and supportive supervision.

People's views were sought and used to drive improvement within the home. The registered manager understood the importance of their role and had made all notifications to CQC as required by law.

Systems were in place to ensure the service was monitored and the quality of care people received was maintained. The registered manager and staff team knew people well and engaged with people, their relatives and staff taking any feedback on board proactively.