Orchid Care Home

We looked at 2 quality statements relating to safeguarding and safe and effective staffing. We saw systems and processes were in place to ensure people were safe. We found there were enough staff to meet people’s needs. Staff were trained in safeguarding and were confident about where to report any safeguarding concerns. People had been assessed for risks, such as falls, skin breakdown, choking and malnutrition and these risks were reviewed regularly. Advice was sought from other health professionals when needed. There were enough suitably trained staff to meet people’s needs.

In this key question we looked at 5 quality statements in relation to kindness, compassion, and dignity, treating people as individuals, independence, choice, and control, responding to people’s immediate needs and workforce wellbeing and enablement.

People and relatives spoke positively about the exceptional care the home provided and how the RM and staff had gone over and above to make sure their relatives received the best person-centred care.

Staff felt very well supported by leaders. Staff and leaders told us procedures were in place to ensure a good work/life balance. Additional training was provided to support staff development. Leaders showed their appreciation for staff, for example, by holding regular staff events.

In this key question we looked at 7 quality statements in relation to: shared direction and culture, capable, compassionate, and inclusive leaders, freedom to speak up, workforce equality, diversity and inclusion, governance, management and sustainability, partnerships, communities, and learning, improvement, and innovation.

Leaders demonstrated they were highly committed to continuous improvement to deliver high-quality care and held good oversight of the home. The home had successfully implemented and embedded effective auditing systems. This included regular internal health and safety audits and audits giving the home an overview of people’s safeguarding and health. People’s views of the home were listened to effectively with actions recorded identifying improvements where needed.