Jubilee House

We found the following examples of good practice.

We observed staff following good infection prevention and control practices including appropriate use of personal protective equipment (PPE) in line with government guidance to reduce the risk of infection.

Jubilee House was clean throughout. Increased cleaning was taking place across all aspects of the home. This included ensuring all high touch points were regularly sanitised.

Windows and doors were observed to be open to support with ventilation whilst a comfortable temperature was maintained.

Polices, and procedures were in place to assist the registered manager and staff to manage any risks associated with the COVID-19 pandemic.

People living at Jubilee House were undertaking COVID-19 testing in line with Government guidance. Appropriate action had been taken if anyone contracted the virus including staff who were supported to self-isolate. Staff absence was being effectively managed where shift cover was required.

During times when visiting had been restricted, due to either Public Health England guidance or an outbreak in the home, people were supported to stay in contact with family and friends through regular video calls and telephone calls, window visits, as well as visits in person where people were considered to be having end of life care.

The management team at Jubilee House had worked in partnership with healthcare professionals including the two local GP practices. If medical advice was needed, this was obtained in a prompt manner.

People had clear care plans in place in relation to COVID-19, this ensured risks could be mitigated and people could be supported in a personalised way.

The five questions we ask about services and what we found