Seckford AlmsHouses

• People using this service still benefitted from an outstanding caring and well led service. People consistently told us how they were treated with exceptional kindness, compassion and respect. We received overwhelmingly positive feedback on how staff were supportive and went the extra mile to get care just right for people. One person told us, "I am very lucky to be here and feel loved and cared for." Another person told us that they had exacting details of how they liked their night time care, but this was provided just how they liked it and was written down so they did not have to repeat themselves. One person told us, "If you have to go somewhere then here is the perfect place."

• People were truly placed at the centre of the service and were consulted on every level. Respect for privacy and dignity was at the heart of the service's culture and values. It is embedded in everything that the service and its staff do. People and staff feel respected, listened to, and influential. One member of staff explained that their role was to give people who lived there a 'purpose to their lives'. They told us, "I have the best job and it is a privilege."

• People received exceptionally personalised care and support specific to their needs and preferences. People decided who provided their care and support, and when. Each person was respected as an individual, with their own social and cultural diversity, values and beliefs. People had their human rights upheld. One person whose first language was not English had their care plan written in two languages to make it accessible to them.

• The whole service continued to have a good track record. The service remained at the heart of the local community with strong community links with a whole host of different community groups regularly visiting and people accessing their community.

• Staff were motivated by and proud of the service. One staff member said, "This place is so friendly and supportive. The staff go above and beyond. The culture is positive from the top to the bottom." There were high levels of satisfaction across all staff. There was a particularly strong emphasis on continuous improvement with staff gaining additional qualifications and how the service delivery could develop and improve for people who lived in the sheltered accommodation and flats.

• more information in Detailed Findings below