Deben View

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 30 people receiving personal care support.

Ongoing recruitment meant there were enough staff to ensure people were provided with the care and support required to meet their assessed needs and staff were recruited safely. Staff were trained to meet the needs of people. Where people required support with their dietary and health needs, this was assessed and systems in place to meet their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care plans were person centred provided guidance for staff in how their assessed needs and preferences were met. People received care and support from staff who were caring and who respected their privacy and independence. People made decisions about their care and support, including how they preferred to be supported and their end-of-life decisions.

Systems were in place to monitor and assess the care provided, and where shortfalls were identified actions taken to make improvements. There was a complaints procedure in place and people's views were used to improve the service. The service worked well with other professionals involved in people's care.