Beaumont House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care is extremely person-centred and promotes people's dignity, privacy and human rights, which is at the heart of the service provided. Highly motivated staff were exceptionally compassionate, caring and kind, regularly taking proactive steps to enrich people's lives and build genuine and trusting relationships founded on empathy. The service anticipates people's needs and recognises distress and discomfort at the earliest stage, offering sensitive and respectful support and care. All staff positively welcome the involvement of advocates and encourage people to explore their care and support options for additional help and advice. Professionals who work with the service describe staff who exceed expectations in supporting good outcomes for people. Awareness of equality and diversity is valued and promotion of this is embedded into the service. As a result, people and staff feel respected, listened to, and influential, with their input and investment leading to innovative practice.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensured people could lead confident, inclusive and empowered lives. The registered manager described "breaking down barriers", and proactively worked to create a positive, open culture. This included in relation to protected characteristics.