Jean Allen Care Services Limited t/a Home Instead

Jean Allen Care Service Limited is part of the Home Instead Senior Care franchise which delivers care and support to people within the United Kingdom and in several countries across the world.

Relatives and professionals involved with the service were equally complimentary in describing dedicated, kind and compassionate staff, who were thoughtful and respectful in their approach which enhanced people's daily lives. Everybody we spoke with described an open culture in which they felt respected and listened to and said that they would highly recommend the service.

The leadership of the service continued to be outstanding. People, staff, relatives and external professionals were extremely confident in the management of the service. The registered manager, supported by their senior management team, had established a person-centered ethos amongst the workforce, that consistently delivered quality care.

Morale was high in the service. Staff were extremely motivated and passionate about their role and clear on their responsibilities. They were respected, and their achievements were recognised and rewarded. Teamwork was evident with staff working closely together in delivering the values of the service.

Effective quality assurance systems had sustained continual development and improvement in the service leading to positive outcomes for people. Feedback on the service was actively encouraged and used to enhance the service.

There were enough safely recruited and trained staff to meet people's needs in a timely and appropriate manner. Staff were knowledgeable about people's risks and how to care for them safely. They had a good knowledge of safeguarding practices helping to protect people from the risk of abuse and avoidable harm.

People were respected by staff who understood the importance of promoting people's dignity, wellbeing

and encouraging them to be as independent as possible. Staff were skilled in communicating and understanding the needs of the people who used the service.

People received their medicines safely and in line with good practice. Their health and nutritional needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.