Sarah's Carers (Suffolk)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There were sufficient staff to ensure people received their care as planned. One member of staff told us, "I do have some [people] that I see on a more regular basis. In my opinion having regular [care] benefits both the [person] and the carer as it enables continuity of care and enables me to build a good relationship with the [person] and builds on trust." Staff were recruited safely and received regular training and competency assessments. Medicines were managed safely, and staff were appropriately trained.

Staff respected people's diverse needs and treated them with privacy and dignity. People spoke highly of the care they received. One person said, "The care staff are so caring, I've only got to ask them for something, and they do it."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well-led by a management team who were passionate about delivering quality care and achieving the best possible outcomes for people. People, relatives and staff spoke positively about the leadership of the service.