Highlands Deben

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported by staff who were provided with training to meet their needs. People's dietary and health care needs were assessed and met. Where concerns about people's health were identified, they were supported to have access to health care services. The environment was well maintained and accessible for the people who lived there.

People were cared for by kind and considerate staff. People were consulted about the care they were provided with and their choices were acted on. People's rights to privacy, independence and dignity were met.

People's care needs were assessed, planned for and met. People's choices about their end of life decisions were documented. People had access to social activities to provide stimulation and reduce the risks of loneliness and isolation. There was a complaints procedure in place and complaints and concerns were addressed.

There were systems to assess and monitor the service people received. This helped the management team to identify and address shortfalls. People's views were sought about the service and these were used to drive improvement.