Woodlands House

We have made a recommendation about supporting people with dementia to eat and drink well.

People were happy with the care they received, felt relaxed with staff and told us they were treated with kindness. They said they felt safe, were well supported and there were enough staff to care for them. One person told us, "I'm having a good day, I'm alright." Our own observations supported this, and we saw friendly relationships had developed between people and staff. A relative told us, "My [relative] has been at the home for a long time, he seems very happy, and I have no concerns about the care he receives."

People received medicines safely. People's care plans were up to date and accurately reflected their needs. People were able to receive visits from their relatives and there was a programme of activities to support their well-being.

Staff worked collaboratively with outside agencies such as the local authority and healthcare professionals. Complaints were handled appropriately, and people enjoyed the food and drinks on offer. People were protected from harm and abuse, as staff knew how to safeguard people and what procedures they should follow.

Staff had received relevant training to meet people's needs, and people's wishes at the end of their life were respected. People were able to express their views and had their dignity, independence and privacy promoted.

Systems were in place to assist people to stay safe by assessing and mitigating risks, ensuring people were cared for in a person-centred way and that the provider learned from any mistakes. Our own observations and the feedback we received supported this. People received good care that met their needs and improved their wellbeing. The staff team were dedicated and enthusiastic.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.